Summary
Highly accomplished and results-oriented technology leader with 20+ years of experience driving digital innovation and optimizing operations across global organizations, including the United Nations. Expertise spans program management, project management, product management, solutions architecture, cloud migration, AI/ML, and cybersecurity. Proven ability to lead teams, manage projects, and achieve ROI. Passionate about leveraging technology to drive efficiency and improve customer experiences. Proven success in managing key accounts, delivering complex technical solutions, and fostering strong client relationships.
Experience
Independent Technology Consultant | Atlanta, GA | 2020 – Present
- Led program management, customer success account management, and digital advisory services for over 30 diverse clients, ensuring a 90% client retention rate.
- Spearheaded digital transformation initiatives for clients across various industries, consistently achieving a minimum of 20% increases in operational efficiency and a 15% improvement in user adoption.
- Developed and implemented data-driven strategies that optimized customer journeys, exceeding NPS targets by 25% and driving significant improvements in customer satisfaction, with some clients seeing up to a 10% increase.
- Provided expert guidance and project management support for over 50 technology projects, consistently delivering 95% of projects on time and within budget.
- Forged strong relationships with key decision-makers, effectively influencing strategic decisions and aligning on project goals, resulting in a 30% increase in project success rates.
- Developed and implemented AI-powered solutions for clients across various industries, resulting in significant improvements in operational efficiency (20% increase) and customer satisfaction (exceeding NPS targets).
- Led the design and deployment of custom AI models using Google Cloud’s Vertex AI, achieving a 15% reduction in processing time and a 10% increase in accuracy.
United Nations | World Health Organization (WHO) | International Computing Centre (UNICC) | Modern Workplace Architect | Program Manager | Solutions Architect | May 2011 – Jan 2020 (Retired for Relocation and Paternal leave)
- Led and participated in the most extensive digital technology projects in U.N. history, including the first U.N. migrations to Microsoft Office 365 for over 10,000 users, resulting in cost savings and improved operational efficiency.
- Served as a trusted advisor and resource to dozens of global UN organizations including UNDP, UNICEF, UN Women, and the World Food Programme, identifying and resolving complex digital technology challenges.
- Led the development of FOBOS, an innovative customized solution for automating UN deployments, reducing deployment time and outages.
- Onboarded 500+ users to Dynamics 365, ensuring successful adoption and integration with other M365 applications.
- Managed global enterprise communications services (Exchange 2007 – 2010, 50,000+ mailboxes) for United Nations Organizations.
- Organized UNICC Virtual Community meetings daily to help establish a culture of information sharing and fostered Continuous Service Improvement.
- Helped improve existing global technical infrastructures and business continuity processes for UNDP, UNICEF, and UNWomen workers in war zones and treacherous terrains.
Microsoft | Senior Exchange Architect (Previous Role)
- Chief Technical Lead for Exchange and Exchange Online (formally BPOS) Transition Service offering – presales, proposals, pricing, user training, planning, migrations, and post-migration support.
- Resolved complex technical issues related to mail flow, performance, connectivity, authentication, and other Exchange-related services.
- Analyzed customer requirements and provided recommendations for network, hardware, client access, and application security.
- Planned, deployed, and managed Active Directory and Exchange environments.
- Performed Exchange environment configuration reviews and identified inconsistencies.
- Managed disaster recovery and business continuity planning, design, and validation.
Quantifiable Achievements
- Successfully migrated over 10,000 United Nations users to Microsoft Office 365, resulting in cost savings and improved operational efficiency.
- Led the development of FOBOS, an innovative customized solution for automating UN deployments, reducing deployment time and outages.
- Onboarded 500+ users to Dynamics 365, ensuring successful adoption and integration with other M365 applications.
- Managed 250+ virtual machines, 10,000+ identities, and 50+ applications across Azure environments, ensuring optimal performance and security.
- Achieved a 40% reduction in security incidents through proactive threat management and best practices implementation.
- Delivered 95% of projects on time and within budget, utilizing various methodologies and adapting to diverse project needs.
- Reduced service outages by 60% and recurring incidents by 50% through proactive monitoring, automation, and issue resolution.
Skills
- Program Management: Agile, Scrum, Waterfall, Project Planning, Execution, Risk Management, Stakeholder Management, Budgeting, Forecasting
- Technical Account Management: Key Account Management, Client Engagement, Relationship Building, Technical Sales, Solution Selling, Customer Onboarding, Account Development, Service Level Agreements
- Customer Success Management: Customer Retention, Customer Experience, Customer Journey, Value Proposition, Customer Advocacy, Customer Support, Net Promoter Score (NPS), Churn Reduction
- Cloud Technologies: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Cloud Computing, Cloud Migration, SaaS, IaaS, PaaS, Microsoft 365, Azure Active Directory (Entra ID), Dynamics 365
- IAM Products: Microsoft Active Directory, Azure Active Directory (Entra ID), Identity and Access Management, Identity Governance and Administration
- Technical Expertise: Solutions Architecture, Digital Transformation, IT Strategy, Infrastructure Management, Cybersecurity, AI/ML, Data Analysis, Technical Consulting, Enterprise Architecture
- Communication & Interpersonal: Leadership, Collaboration, Negotiation, Presentation Skills, Technical Communication, Interpersonal Skills, Active Listening
- Other: Service Implementation, Scoping Documents, ROM (Rough Order of Magnitude), SOW (Statement of Work), Technical Documentation, Training, Mentoring
Certifications
- PMP (Project Management Professional)
- PMI-ACP (PMI Agile Certified Practitioner)
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- ITIL v3 Foundation
- MCSA Office 365
- Enterprise Administrator Expert (Microsoft 365)
- CCNA (Cisco Certified Network Associate)
Education
Harvard T.H. Chan School of Public Health
Master of Public Health – MPH, Humanitarian Studies
MIT Sloan School of Management
Master of Engineering – MEng, Technology and Policy
South Carolina State University
Bachelor of Engineering (Dual-degree in Electrical & Computer Engineering)
Additional Information
- Experience working across large, matrixed organizations, including global teams.
- Proven ability to travel up to 25% (international and domestic travel experience).
- Active participation in industry conferences and public speaking engagements.
- Passionate about leveraging technology to drive efficiency and improve customer experiences.
- Passionate advocate for using technology to empower communities and improve lives.
Leadership and Social Impact
- Founder, Luthas Center for Excellence: Established a network dedicated to fostering collaboration and empowering women and children through leadership development programs.
- Board Member, Atlanta Youth Tech Initiative: Provide strategic guidance and support to a non-profit focused on closing the digital divide for underserved youth.
Contact Me
Dame Luthas
Alpharetta, GA 30004
dameluthas@gmail.com
