Summary
Highly accomplished and results-oriented AI Transformation Leader with over 20 years of experience driving successful technology initiatives and optimizing operations for global organizations. Proven ability to strategically integrate AI solutions, manage associated risks, and ensure compliance within client-facing environments. Expertise spans AI portfolio management, client data oversight, third-party AI risk and compliance, client-facing AI advisory, and strategic AI integration. A trusted advisor with a deep understanding of ethical AI principles and a passion for leveraging AI to enhance business objectives, service delivery, and innovation. Successfully developed and implemented AI-powered solutions resulting in a 20% increase in operational efficiency and exceeding NPS targets. Led the design and deployment of custom AI models using Google Cloud’s Vertex AI, achieving a 15% reduction in processing time and a 10% increase in accuracy. Consistently delivered 95% of projects on time and within budget. Accepted into multiple Google AI programs, demonstrating a commitment to staying at the forefront of AI advancements.
Experience
Independent Technology Consultant | Atlanta, GA | 2020 – Present
- Developed and implemented AI-powered solutions for clients across various industries, resulting in significant improvements in operational efficiency (20% increase) and customer satisfaction (exceeding NPS targets).
- Led the design and deployment of custom AI models using Google Cloud’s Vertex AI, achieving a 15% reduction in processing time and a 10% increase in accuracy.
- Provided expert guidance and project management support for diverse technology projects, consistently delivering projects on time and within budget (95% success rate).
- Led digital transformation initiatives for 15+ clients, achieving an average 22% increase in operational efficiency and a 12% improvement in user adoption. For example, partnered with a mid-sized healthcare provider to migrate their legacy on-premises infrastructure to a secure cloud environment (AWS), resulting in a 25% reduction in IT operational costs and a 15% increase in employee productivity.
- Developed and implemented data-driven strategies resulting in an average 18% increase in Net Promoter Score (NPS) and a 7% reduction in customer churn.
- Provided expert guidance and project management support for 30+ technology projects, consistently delivering 97% on time and within budget.
- Forged strong, collaborative relationships with key decision-makers, resulting in high client retention rates (90%).
- Led program management, customer success account management, and digital advisory services for over 30 diverse clients, ensuring a 90% client retention rate.
- Provided social impact consulting and leadership development initiatives, empowering over 100 individuals through various programs.
- Led website development, search engine optimization (SEO), and social media management projects, increasing website traffic by up to 50% for some clients.
- Implemented document management systems and provided cloud consulting services, reducing document processing time by 20% and cloud infrastructure costs by 25% on average.
- Utilized cloud computing platforms including AWS, Azure, and GCP, along with cloud migration strategies, to enhance scalability and reduce IT infrastructure costs by up to 30%.
Program Manager / Solutions Architect / Technical Lead | United Nations | Various Global Locations | 2011 – 2020
- Led global cloud migrations for 18 UN partner organizations, achieving a 35% reduction in IT infrastructure costs and a 30% improvement in data accessibility. This involved navigating complex political and technical landscapes, demonstrating strong cross-cultural collaboration and leadership skills.
- Successfully managed complex projects involving 250 to 50,000+ users, coordinating efforts across diverse technical teams and overcoming language and cultural barriers.
- Implemented revenue and inventory management practices, driving accountability and securing a 10% reduction in operational costs.
- Built and managed ITSM dashboards via ISO 27001 standards and implemented best practices to improve accuracy and streamline processes.
- Served as a trusted advisor and resource to dozens of global UN organizations, identifying and resolving complex digital technology challenges.
- Led the development of FOBOS, an innovative customized solution for automating UN deployments, reducing deployment time and outages.
- Onboarded 500+ users to Dynamics 365, ensuring successful adoption and integration with other M365 applications.
- Managed 250+ virtual machines, 10,000+ identities, and 50+ applications across Azure environments, ensuring optimal performance and security.
Senior IT Operations Architect | Microsoft Support Consulting | New York City | 1995 – 2011
- Led Unified Communications migrations for major MSG entities, achieving a 75% improvement in service delivery within 12 months.
- Provided on-site engineering and solutions design for the Microsoft stack, consistently exceeding customer satisfaction benchmarks.
- Proficiently managed multiple projects and teams, demonstrating strong time management and communication skills.
- Contributed to the development and implementation of Microsoft’s cloud strategies, working with enterprise clients on their digital transformation journeys.
Quantifiable Achievements
- Successfully migrated over 10,000 United Nations users to Microsoft Office 365, resulting in cost savings and improved operational efficiency.
- Led the development of FOBOS, an innovative customized solution for automating UN deployments, reducing deployment time and outages.
- Onboarded 500+ users to Dynamics 365, ensuring successful adoption and integration with other M365 applications.
- Managed 250+ virtual machines, 10,000+ identities, and 50+ applications across Azure environments, ensuring optimal performance and security.
- Achieved a 40% reduction in security incidents through proactive threat management and best practices implementation.
- Delivered 95% of projects on time and within budget, utilizing various methodologies and adapting to diverse project needs.
- Reduced service outages by 60% and recurring incidents by 50% through proactive monitoring, automation, and issue resolution.
- Achieved a 35% reduction in IT infrastructure costs and a 30% improvement in data accessibility by leading global cloud migrations for 18 UN partner organizations.
- Secured a 10% reduction in operational costs by implementing revenue and inventory management practices at the United Nations.
- Improved service delivery by 75% within 12 months by leading Unified Communications migrations for major MSG entities.
Skills
- Artificial Intelligence: Machine Learning, Deep Learning, Natural Language Processing (NLP), Computer Vision, Google Cloud AI Platform (Vertex AI), TensorFlow, PyTorch, ethical AI development, Conversational AI, Agent Assist, Conversational Insights, Contact Center as a Service, Document AI, Base OCR, Enterprise Knowledge Graph enrichment, Human in the Loop, Gemini for Google Cloud (Code Assist, Cloud Assist, Security, BigQuery), Vertex AI Search for commerce (Recommendations AI, Vision Product Search, Retail Search).
- Data Analysis & Visualization: Statistical modeling, data mining, data cleaning, SQL, Python, R, Tableau, Power BI, data storytelling.
- Programming Languages: Python, R, Java.
- Cloud Computing: AWS, Azure, GCP, cloud migration strategies.
- Project Management: Agile, Scrum, Waterfall, Jira, risk management, stakeholder management.
- Communication & Collaboration: Exceptional written and verbal communication, cross-cultural communication, stakeholder management, conflict resolution.
Certifications
- PMP (Project Management Professional)
- PMI-ACP (PMI Agile Certified Practitioner)
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- ITIL v3 Foundation
- ISO 27001
- ISO 20000
- PRINCE2
- Leading with Generative AI: Master Change Management for Success
- Creating an AI Adoption Strategy for Businesses
- AI for Google Analytics
- Agentic AI Business Strategy
- Artificial Intelligence and Business Strategy
- Artificial Intelligence for Cybersecurity
- AI Accountability Essential Training
- AI The LinkedIn Way: A Conversation
- Applied AI for IT Operations
- Artificial Intelligence Foundations: Machine Learning
- Artificial Intelligence Foundations: Neural Networks
- Artificial Intelligence Foundations: Thinking Machines
- Artificial Intelligence Tools and Concepts
- Artificial Intelligence for Cybersecurity
- Artificial Intelligence for Project Managers
- Learning XAI: Explainable Artificial Intelligence
- Machine Learning for Marketing: Essential Training
- RPA, AI, and Cognitive Tech for Leaders
- Microsoft Power Apps: AI Builder
Education
Harvard T.H. Chan School of Public Health
Master of Public Health – MPH, Humanitarian Studies
MIT Sloan School of Management
Master of Engineering – MEng, Technology and Policy
South Carolina State University
Bachelor of Engineering (Dual-degree in Electrical & Computer Engineering)
Additional Information
- Experience working across large, matrixed organizations, including global teams.
- Active participation in industry conferences and public speaking engagements.
- Passionate about leveraging technology to drive efficiency and improve lives.
- Google AI Programs: Google Cloud Trusted Tester Program, Gemini in Looker, AI Mode experiment in Google Search, Public beta of Gen AI Toolbox for Databases, Google Cloud x MLB™ Hackathon, Customer Engagement Suite with Google AI.
Leadership and Social Impact
- Founder, Luthas Center for Excellence: Established a network dedicated to fostering collaboration and empowering women and children through leadership development programs.
- Board Member, Atlanta Youth Tech Initiative: Provide strategic guidance and support to a non-profit focused on closing the digital divide for underserved youth.
Contact Me
Dame Luthas
Alpharetta, GA 30004
dameluthas@gmail.com
