Summary
Technology Leader and Consultant with 20+ years of experience driving digital innovation and optimizing operations across global organizations, including the United Nations. Expertise spans program/project/product management, solutions architecture, cloud migration, AI/ML, and cybersecurity. Proven ability to lead teams, manage projects, and achieve ROI. Passionate about technology for social impact.
Experience
Independent Technology Consultant | Atlanta, GA | 2020 – Present
Digital Transformation & Operational Efficiency
- Spearheaded digital transformation initiatives for clients across various industries, consistently achieving a minimum of 20% increases in operational efficiency and a 15% improvement in user adoption.
Customer Experience & Strategy
- Developed and implemented data-driven strategies that optimized customer journeys, exceeding NPS targets by 25% and driving significant improvements in customer satisfaction, with some clients seeing up to a 10% increase.
Project Management & Client Relations
- Provided expert guidance and project management support for over 50 technology projects, consistently delivering 95% of projects on time and within budget.
- Forged strong relationships with key decision-makers, effectively influencing strategic decisions and aligning on project goals, resulting in a 30% increase in project success rates.
IT Strategy & Leadership
- Developed and implemented IT strategies aligning technology with business goals, fostering a service-oriented culture, and prioritizing employee experience, leading to a 40% improvement in employee satisfaction scores related to IT services.
- Cultivated a collaborative environment, drove continuous improvement, and provided mentorship for professional development, contributing to a 10% reduction in team turnover.
Security & Infrastructure
- Implemented robust security measures to safeguard data, comply with regulations, and mitigate risks, achieving a 30% reduction in security incidents for client organizations.
- Optimized IT infrastructure to ensure seamless and secure operations, managed budgets effectively, and stayed ahead of emerging trends, reducing service outages by 60% for several clients.
- Built strong relationships across departments, fostering open communication and collaborative problem-solving, improving cross-departmental project alignment by 20%.
- Conducted comprehensive risk assessments and vulnerability analyses, proactively mitigating potential threats, preventing at least 5 major security breaches for clients.
AI Integration & Technical Skills
- Pioneered AI Integration and Emergency Support services, significantly improving operational efficiency and crisis response times by 35% through custom AI solutions, machine learning, deep learning, natural language processing (NLP), and computer vision.
- Led program management, customer success account management, and digital advisory services for over 30 diverse clients, ensuring a 90% client retention rate.
- Provided social impact consulting and leadership development initiatives, empowering over 100 individuals through various programs.
- Led website development, search engine optimization (SEO), and social media management projects, increasing website traffic by up to 50% for some clients.
- Implemented document management systems and provided cloud consulting services, reducing document processing time by 20% and cloud infrastructure costs by 25% on average.
- Delivered analytics & reporting solutions, leveraging statistical modeling, data mining, data cleaning, SQL, Python, R, Tableau, Power BI, and data storytelling, providing clients with insights that led to a 15% increase in revenue.
- Oversaw project management and strategic consulting initiatives, utilizing Agile, Scrum, Waterfall, Jira, risk management, and stakeholder management, delivering projects with a 98% success rate.
- Utilized various technologies including Google Cloud AI Platform (Vertex AI), TensorFlow, PyTorch, Gemini for Google Cloud, and Vertex AI Search for Commerce to develop cutting-edge solutions.
- Developed and implemented ethical AI development practices, conversational AI, agent assist, and conversational insights solutions, improving customer service efficiency by 40%.
- Implemented Contact Center as a Service (CCaaS), Document AI, Base OCR, Enterprise Knowledge Graph Enrichment, and Human in the Loop (HITL) solutions, streamlining operations and reducing operational costs by 15%.
- Applied programming languages such as Java to develop robust and scalable applications.
- Utilized cloud computing platforms including AWS, Azure, and GCP, along with cloud migration strategies, to enhance scalability and reduce IT infrastructure costs by up to 30%.
- Demonstrated exceptional written and verbal communication, cross-cultural communication, and conflict resolution skills, resolving over 20 complex disputes and fostering effective team collaboration.
- Drove AI innovation, data-driven strategy, cloud optimization, process automation, client relationship building, strategic implementation, digital transformation, predictive analysis, knowledge graph development, AI model deployment, conversational AI implementation, data visualization, cloud architecture, agile delivery, and risk mitigation, contributing to an overall improvement in client business performance by an average of 25%.
Program Manager / Solutions Architect / Technical Lead | United Nations | Various Global Locations | 2011 – 2020
- Led global cloud migrations for 18 UN partner organizations, achieving a 35% reduction in IT infrastructure costs and a 30% improvement in data accessibility.
- Successfully managed complex, multi-phased projects involving 250 to 50,000+ users, coordinating efforts across diverse technical teams and overcoming language and cultural barriers.
- Implemented new onboarding best practices, reducing churn rate by 10% and customer acquisition time by 20%.
- Designed custom data analytics dashboards that enabled proactive problem resolution and improved operational efficiency.
- Led the integration of anti-tamper solutions into global technology infrastructures, aligning with legal and compliance requirements.
- Cultivated a culture of continuous improvement and knowledge sharing, leading to heightened security awareness and practices.
Microsoft | Senior Exchange Senior IT Operations Architect | Microsoft Support Consulting | New York City | 1995 – 2011 (Previous Role)
- Led Unified Communications migrations for major MSG entities, achieving a 75% improvement in service delivery within 12 months.
- Provided on-site engineering and solutions design for the Microsoft stack, consistently exceeding customer satisfaction benchmarks.
- Proficiently managed multiple projects and teams, demonstrating strong time management and communication skills.
- Spearheaded Unified Communications migrations and security improvements, enhancing system integrity and reliability.
- Championed the development of anti-tamper methodologies, setting industry benchmarks for technology protection.
Quantifiable Achievements
- Successfully migrated over 10,000 United Nations users to Microsoft Office 365, resulting in cost savings and improved operational efficiency.
- Led the development of FOBOS, an innovative customized solution for automating UN deployments, reducing deployment time and outages.
- Onboarded 500+ users to Dynamics 365, ensuring successful adoption and integration with other M365 applications.
- Managed 250+ virtual machines, 10,000+ identities, and 50+ applications across Azure environments, ensuring optimal performance and security.
- Achieved a 40% reduction in security incidents through proactive threat management and best practices implementation.
- Delivered 95% of projects on time and within budget, utilizing various methodologies and adapting to diverse project needs.
- Reduced service outages by 60% and recurring incidents by 50% through proactive monitoring, automation, and issue resolution.
Skills
- Program Management: Agile, Scrum, Waterfall, Project Planning, Execution, Risk Management, Stakeholder Management, Budgeting, Forecasting
- Technical Account Management: Key Account Management, Client Engagement, Relationship Building, Technical Sales, Solution Selling, Customer Onboarding, Account Development, Service Level Agreements
- Customer Success Management: Customer Retention, Customer Experience, Customer Journey, Value Proposition, Customer Advocacy, Customer Support, Net Promoter Score (NPS), Churn Reduction
- Cloud Technologies: Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Cloud Computing, Cloud Migration, SaaS, IaaS, PaaS, Microsoft 365, Azure Active Directory (Entra ID), Dynamics 365
- IAM Products: Microsoft Active Directory, Azure Active Directory (Entra ID), Identity and Access Management, Identity Governance and Administration
- Technical Expertise: Solutions Architecture, Digital Transformation, IT Strategy, Infrastructure Management, Cybersecurity, AI/ML, Data Analysis, Technical Consulting, Enterprise Architecture
- Communication & Interpersonal: Leadership, Collaboration, Negotiation, Presentation Skills, Technical Communication, Interpersonal Skills, Active Listening
- Other: Service Implementation, Scoping Documents, ROM (Rough Order of Magnitude), SOW (Statement of Work), Technical Documentation, Training, Mentoring
Certifications
- PMP (Project Management Professional)
- PMI-ACP (PMI Agile Certified Practitioner)
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- ITIL v3 Foundation
- MCSA Office 365
- Enterprise Administrator Expert (Microsoft 365)
- CCNA (Cisco Certified Network Associate)
Education
Harvard T.H. Chan School of Public Health
Master of Public Health – MPH, Humanitarian Studies
MIT Sloan School of Management
Master of Engineering – MEng, Technology and Policy
South Carolina State University
Bachelor of Engineering (Dual-degree in Electrical & Computer Engineering)
Additional Information
- Experience working across large, matrixed organizations, including global teams.
- Proven ability to travel up to 25% (international and domestic travel experience).
- Active participation in industry conferences and public speaking engagements.
- Passionate about leveraging technology to drive efficiency and improve customer experiences.
- Passionate advocate for using technology to empower communities and improve lives.
Leadership and Social Impact
- Founder, Luthas Center for Excellence: Established a network dedicated to fostering collaboration and empowering women and children through leadership development programs.
- Board Member, Atlanta Youth Tech Initiative: Provide strategic guidance and support to a non-profit focused on closing the digital divide for underserved youth.
Contact Me
Dame Luthas
Alpharetta, GA 30004
dameluthas@gmail.com
